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Click on the dates above to view the daily conference program | Click on a session to view the session program and abstracts of the presentations.

The color of each block refers to the session location (see legend at the top op this page).

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ID Kafee
Faculty of Industrial Design Engineering

Landbergstraat 15, Technical University of Delft, 2628 CE Delft


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We are honored to present our keynote speakers.

The University of Sydney, Australia

University of Sydney

University of Sydney

Melissa Baysari

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Melissa Baysari is Professor of Human Factors, and leads the Digital Health Human Factors research group at the University of Sydney, Australia. Her research to date has focused on digital health to support medication management, with a particular focus on the design and evaluation of computerised decision support. Melissa is particularly interested in improving the design and integration of health provider technologies into practice to support clinician workflows and improve patient care. She has many ongoing collaborations with government, industry and health services, and she has published widely in the areas of medication safety, electronic prescribing and decision support. Her research has resulted in a number of significant changes being made to clinical information systems, as well as to hospital policy and work practices.

Thursday Nov.3, 9.15h-10.30 (Plenary Session)

International Ergonomics Association

Kathleen Mosier

Mayo Clinic, USA

Barbara Barry

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Barbara Barry Ph.D. is a Human-Computer Interaction scientist who studies how interaction with Artificial Intelligence impacts human intelligence, communication, and behavior. Her research career has included development and evaluation of intelligent interactive agents, knowledge capture to advance intelligent systems, and large-scale implementations of AI-enabled technologies to improve health and education. She has special interests in AI-enabled clinical decision support and ethical issues in medical AI. Dr. Barry is an Assistant Professor in the Mayo Clinic Alix School of Medicine, faculty in the Division of Health Care Delivery Research, and collaborative scientist the Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery. She also serves on Mayo Clinic’s Artificial Intelligence Bioethics Council. Dr. Barry has 20 years of experience as a research scientist and designer who uses interdisciplinary research methods to fuel innovation in industry, public, and humanitarian sectors. Barry served as the Design Strategist for Mayo Clinic’s Center for Innovation for three years and led the CFI’s Student Health and Wellbeing program, a student-centered design endeavor to improve college student health and academic success. Prior to joining Mayo, Barry led a technology non-profit’s collaboration with the United Nations to improve refugee education in five countries. She has developed and evaluated AI-enabled psychotherapy systems and guided research to understand mental health care needs during humanitarian emergencies. Her research has been featured in I.D. Magazine, MIT Technology Review, and in academic journals, such as Digital Health, NPJ Digital Medicine, and AI Magazine. Dr. Barry received her Bachelor’s Degree from Massachusetts College of Art and Design, and Masters and Ph.D. in Media Arts and Science from Massachusetts Institute of Technology.

Wednesday Nov.2, 9.00h-10.30h (Plenary Session)

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Kathleen Mosier is the immediate Past-President of the International Ergonomics Association (IEA), the federation of ergonomics and human factors societies around the world, and an Emeritus Professor of Industrial/Organizational Psychology at San Francisco State University.  Dr. Mosier leads collaborative projects between IEA and two United Nations organizations – the International Labour Organization (ILO) and the World Health Organization (WHO).  One product of the IEA/ILO collaboration is the jointly published document Principles and guidelines for human factors/ergonomics (HFE) design and management of work systems, available on both the ILO and IEA websites.  One product of the IEA/WHO collaboration will be a joint guidance document Applying HFE to health care for patient and health care worker safety. 


Dr. Mosier has conducted research on expert teams, automation, cognition, and decision making in aviation and space for over 30 years and is currently investigating the impact of work environment changes on communication and cohesion of remote teams in space operations. Although healthcare has not been a primary area of research, she is excited to apply critical HFE principles as well as lessons learned from aerospace to this new domain.

Friday Nov.4, 13.30h-14.30h (Plenary Session)

Delft University of Technology, the Netherlands


As Project MARCH, we have the vision that using exoskeleton technology, we can improve the quality of life for people with paraplegia. An exoskeleton is a motorized robotic harness. The exoskeleton enables people with paraplegia to stand up and walk again. Project MARCH develops a new exoskeleton each year. With this, we want to stimulate the technological innovation of exoskeletons. Each year, we challenge students to think of new solutions. Finally, each year we try to raise awareness on this issue so that more and more people know about the existence and possibilities of the exoskeleton.

Thursday Nov.3, 9.15h-10.30h (Plenary Session)


Project MARCH

Delft University of Technology, the Netherlands

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Richard Goossens is professor of Physical Ergonomics at the Faculty of Industrial Design Engineering, Delft University of Technology in the Netherlands. The emphasis of his research is on ergonomics / human factors in relation to product innovation in order to establish safe, comfortable and error-free task fulfilment in complex multi-user situations in a medical setting. The goal is to generate design requirements, methods and product(services). The requirements should anticipate the implementation of these products on a large scale and daily use.

Currently Richard is the Program Director Convergence Health & Technology Delft University of Technology, Erasmus Medical Center and Erasmus University Rotterdam.

Wednesday Nov.2, 9.00h-10.30h (Plenary Session)

Richard Goossens

Special Sessions

Special Sessions

The HEPS2022 conference program offers a number of special sessions, organized by leading researchers and practitioners in the fields of Human Factors and Medicine. 


Authors of abstracts can indicate their interest to contribute to a special session (if applicable for the specific session, as indicated per session below) when submitting their abstract using the conference submission system. Accepted abstracts that are not selected for a special session will continue as open call abstracts and will be divided into thematic sessions by the HEPS2022 Scientific Committee.

The Systems Engineering Initiative for Patient Safety: Designing the Past, Present, and Future of Healthcare



Dr. Richard J. Holden (Indiana University School of Public Health-Bloomington, USA), Dr. Nicole E. Werner (University of Wisconsin-Madison, USA) & Dr. Abigail R. Wooldridge, (University of Illinois at Urbana-Champaign, USA)

Format: Symposium (invited speakers)

Keywords: Work Systems, Sociotechnical Systems, Patient Safety, Health Care Human Factors and Ergonomics

The Systems Engineering Initiative for Patient Safety (SEIPS) model, developed by Pascale

Carayon and colleagues, converges human factors/ergonomics (HFE) work systems theory with health sciences approaches to health care quality and has been widely used by HFE and

healthcare researchers and practitioners. This session celebrates Professor Carayon’s

contributions to the science and practice of HFE in health care, focused on SEIPS. Its intent is

forward-looking as presenters consider the foundations, needs, and opportunities for HFE

applications in patient safety, quality, health care professional wellbeing, health information

technology, and patient/family engagement. Attendees will learn about current inroads such as the adoption of SEIPS by health systems in the US and abroad. The session will critically

appraise failed efforts to disseminate HFE and opportunities to increase HFE penetration by

catering to practitioners, embracing a whole systems approach, leveraging design thinking, and understanding health care processes as intertwined patient and professional journeys.


Clinical leaders, collaborators, and students/trainees of Professor Carayon, and Professor Carayon will present, discuss, and debate in an interactive format.


Towards a more Sustainable Healthcare System


Chairs: Jan Carel Diehl (Delft University of Technology, The Netherlands) & Dr. Nicole Hunfeld (Erasmus University Medical Center, The Netherlands)

Format: Symposium (open for abstracts)

Keywords: Design for a Circular Economy, Design for Sustainability, Design for Transition, Patient Safety

The Dutch healthcare sector is responsible for 5-7% of the national ecological footprint. The daily average waste per patient generated at an intensive care unit in a Dutch hospital is seven full waste bags. To a large extent most supplies are disposables, even some high value products. There is an urgent need to develop (design) interventions to reduce the environmental impact of the healthcare system while keeping healthcare standards and patient safety in mind.


Recent design initiatives like the ‘Green Operating Room' and the 'Circular Intensive Care Unit' started to map the environmental impact of the current healthcare system and to identify opportunities to transition healthcare towards a more sustainable future. For this, multiple perspectives insights of the current healthcare systems are needed to understand the reason why for example so much disposables are being used: From a human perspective (staff and patient), patient safety (protocols), infrastructure (within hospitals), procurement (suppliers) and more. These insights in combination with emerging technologies (for examples new ways of reprocessing) and design thinking will lead to new sustainable product-service systems. An interdisciplinary approach is essential in this transition to overcome barriers in the healthcare system and between disciplines.


Better in-Better out: (p)rehabilitation with patients preparing for and recovering from elective surgery

Chairs: Dr. Lottie F.M. Kuijt-Evers (The Hague University of Applied Sciences, Medical Delta Living Lab Better in-Better out, The Netherlands), Dr. Mark Scheper (University of Applied Sciences Rotterdam, Medical Delta Living Lab Better in-Better out, The Netherlands)

Format: Symposium (open for abstracts)

Keywords: (P)Rehabilitation, Patient Journey, Daily Functioning, Oncological Care, Perioperative Health and Care

One of the missions of the Dutch government is that care will be organized and provided to people  in one’s own living environment.


As the survival rate of people with cancer increases, the number of people living with cancer and with the consequences of cancer treatments is growing as well. Months and even years after  treatments are finished, people still report complications (e.g. fatigue, pain, emotional distress) resulting in less societal participation, both in work and leisure, and consequently negatively affect their general perceived health related quality of life. 


To prevent these negative side effects of cancer(treatments), (p)rehabilitation programs are developed and validated. Most of these include dietary advice, physical exercise, smoke and alcohol cessation and psychosocial support. The implementation of these programs in the own living environment of the patient, faces several Convergence-related challenges: 1) Transdisciplinary collaboration in (p)rehabilitation in primary care, 2) Providing (p)rehabilitation programs in people’s own living environment in collaboration with people’s informal networks using e.g., self-monitoring technology; 3) Adapting the (p)rehabilitation programs to the talents of people with different backgrounds and different social and physical living environments supported by (remote) sensor- and data technology.


In this session we will share knowledge on these challenges regarding either oncological care pathways or other care pathways. 


Value-Based Healthcare: 
the movement towards outcome measurement based on what matters to patients



Dr. Nina Zipfel (Amsterdam University Medical Centers, University of Amsterdam, the Netherlands)

Format: Symposium (open for abstracts)

Keywords: Value-based healthcare, Multidisciplinary Approach, Patient Centered Care

Healthcare systems worldwide are constantly evolving to adapt to the societal and technological advances that the changing healthcare needs of patients require. A promising concept to solve potential new challenges our healthcare systems are facing is Value-based healthcare. Value-based healthcare is a concept with the aim of organizing health care around patients in the form of care chains that add value. Delivering valuable care for all patients is at the essence of every healthcare organization. Value-based healthcare connects quality and costs in order to focus on what really matters for the patient. One of the core ingredients of value-based healthcare are integrated practice units as an approach of restructuring healthcare organizations to facilitate optimal collaboration between multidisciplinary teams to achieve value. The concept has gained increasing popularity over the past decade as it fosters collaboration between different disciplines in health care with the outcomes that matter to the patients in mind.


This symposium aims to share scientific knowledge of the value-based healthcare movement of the past decade and current research developments, and how the concept contributes to add value to patients. 


Use-related Risk Management for Medical Devices and Combination Products

Chairs: Dr. Thomas Stüdeli Eur.Erg. (La Roche Ltd, Switzerland), Torsten Gruchmann (Use-Lab GmbH), Florian Schauderna (Bayer AG), Stefan Horst (Boehringer Ingelheim Pharma GmbH) 

Format: Symposium (open for abstracts)

Keywords: IEC/ISO 62366, ISO 14971, Risk Assessment, Usability Testing

The combination of a risk-based and a user-centered design approach is of key importance to design complex, high-risk products. For Medical Devices (MD) the journey started in the nineties when the US FDA was pushing a risk management approach to MD design. Today, after more than three decades the industry and the health authorities gathered experiences, and multiple established guidelines around the topic have been written. Nevertheless, the consideration of use-related risks in MD product design as well as the management of those during the product life cycle is an ongoing challenge for practitioners.


In this special session we will share recent experiences, current state-of-the-art practices and remaining knowledge gaps and challenges.

Where can academia contribute and what research is needed for the future?


Guiding Principles for human performance for the healthcare product system



Dr Brian Edwards (Chair Pharmaceutical Human Factors Sector Group, CIEHF and Managing Director, Husoteria Ltd, UK)

Format: Panel discussion and workshop

Keywords: Guiding Principles, Human Performance, Pharmaceuticals 

There are many calls to improve the effectiveness of the global healthcare product system for the patient and those who serve them (including pharmaceuticals, kits, and devices) through better regulation, harmonization, and patient engagement. However, each stakeholder is striving to optimize their performance and goals within the existing incentive structure. Optimizing organizational interests does not necessarily align with the best inclusive interest of a connected society. We in the UK Chartered Institute Ergonomics and Human Factors (CIEHF) pharmaceutical sector group propose a redesign of the interconnected healthcare product system based on Guiding Principles. Such Principles would cover the lifecycle of the healthcare product and legal and regulatory activities, involving research and development, technology transfer, commercial and manufacturing activities, communicating and managing risk, and all processes involving patients. These Principles will enable us all, as a connected community of practice, to agree a common purpose and vision. 


This session will be an interactive cross-sector workshop to discuss these principles, how they can be improved, and sustainably integrated into existing systems and maintained.


Medication Safety from the perspective of HF: How to design safer systems for protecting patients and workers?



Dr. Angela Caro-Rojas (Co-Chair ISoP Special Interest Group on Medication Errors, Pontificia Universidad Javeriana Pharmacy, Colombia), Dr Brian Edwards (Chair ISoP Special Interest Group on Medication Errors, UK) & Dr. Carlos Aceves (President of RELAESA (Latin-American network of HFE in Healthcare systems) Universidad de Guadalajara, Mexico)

Format: Symposium (open for abstracts)

Keywords: Patient Safety, Medication Safety, Human Factors and Ergonomics, Medication Errors, Adverse Events Analysis

Medication is one of the main interventions in healthcare. All medicines carry risk, which can harm patients directly. However, sometimes the risk is not caused by the medicine itself but by the complex system in which it is used with the interaction of many stakeholders like:

  • Pharma industry: Designing medicines not only to be of adequate quality, but also to have good labelling, packaging and traceability, which all affect medication safety.

  • Hospitals and pharmacies: Responsible to include good dispensing processes and assuring access of use for patients.

  • Healthcare professionals: Responsible for prescription, dispensing, administration and monitoring. These activities for HCPs requires communication, leadership, teamwork and cognitive processes.

  • Patients and Community: Patient engagement is a priority to ensure proper use of medications and optimizing monitoring of their own health condition.


The WHO has prioritized medication errors and issued the challenge “Medication without harm.” HFE can play an important role in tackling this challenge. In our session, the attendees can understand:

  • What is a complex system in healthcare specifically in relation to medication use?

  • How such a system could be designed for medication safety?  

  • Real life cases of stakeholder initiatives for safer medication use.

  • Evidence based decision making strategies for HCP for safe medication use.


For this session we invite you, experts from different disciplines and backgrounds, to join and talk about HFE and medication safety.


Intelligence of Restorative Environments

Chairs: Dr. Elif Ozcan, Prof.dr. Sylvia Pont, Dr. Rene van Egmond (Delft University of Technology, The Netherlands) & Dr. Nicolas Misdariis (IRCAM STMS Lab – Paris, France)

Format: Symposium (open for abstracts)

Keywords: Perceptual Science,

AI-technologies, Patient Wellbeing, Restorative Qualities

Hospitals and care contexts in general are designed to have restorative qualities. From the colour of the patient rooms to the materials selected, it is  expected to conform with the evidence-based design of healthcare architecture. However, the technology introduced to support patient organs, or monitoring devices used and caregiving activities in general, threaten the restorative qualities creating anxiety, sleep disorders and high stress amongst the patients.


In this session we will explore how AI-powered technologies can help sustain the restorative qualities of care environments by explaining cause and effect between environmental stressors and patient wellbeing and experience. We will also learn from perceptual sciences to explain the underlying mechanism of cause and effect (e.g., perception of daylight features and sound sources that satisfy fundamental human needs).


Workforce Safety and Wellbeing as a driver for Healthcare Safety and Quality: Convergence of human factors, workforce management, and safety management science



Dr. Linsey M. Steege (University of Wisconsin-Madison School of Nursing, USA), Dr. Chiara Dall'Ora (University of Southampton, UK)

Format: Symposium (open for abstracts)

Keywords: Workforce Safety, Workforce Wellbeing, Patient Safety, Resilient Systems, Work System Design in Healthcare, COVID-19

Healthcare systems are complex, due to fast-increasing patient acuity, technology, new staff roles emerging, and upskilling of the existing workforce to face demands. Healthcare workers are hailed as “heroes” for managing to navigate this complexity and increasing job demands; nonetheless, reports of staff burnout, fatigue and turnover are at an all-time high, suggesting that praising workers is not an adequate strategy to support and retain them. In this sense, the COVID-19 pandemic has amplified issues of burnout and retention, and it has revealed that the system was already broken. Healthcare systems worldwide increasingly recognize the importance of supporting workforce wellbeing to achieve the best patient and system outcomes, yet most have addressed extreme fatigue and burnout with solutions targeting individual workers. Such solutions can be harmful because they imply that fatigue and burnout are a worker’s problem, and it is their job to address it.


Drawing on frameworks from human factors and workforce management, we propose that workforce wellbeing and safety are not only an individual’s responsibility, but firstly a product of resilient healthcare systems, that need to be designed to be conducive of workforce wellbeing and safety. We invite presentations for this symposium session that foster discussion and propose solutions on the following questions: How, drawing on safety management science, can we redesign our healthcare systems? What is the starting point if we want to improve workforce wellbeing and safety? What is achievable within the current global underfunding and under resourcing landscape?


From White Paper to Learning Pathway: Progress and Challenges in Professionalizing HFE in UK Healthcare


Chairs: Prof. Sue Hignett, Dr. Thomas Jun, Dr. Mike Fray (Loughborough University, UK)

Format: Symposium (open for abstracts)

Keywords: Learning Pathway, Accreditation, Competence

This session will track the progress of Human Factors/Ergonomics (HFE) education for the UK healthcare sector and share the challenges in the journey. It starts with the White Paper from the Chartered Institute of Ergonomics & Human Factors (CIEHF), launched at the Royal Society of Medicine in 2018. 

Loughborough University is leading the development of the Learning Pathway as an accessible HFE training program with many partners. The training program consist of 3 levels. Level 1 (one hour, online) is available free of charge to healthcare (NHS) workers via Health Education England (and Wales) and NHS Education for Scotland Learning platforms.

Level 2 is provided as a series of 9 one day online courses and with topics including Systems, Task Analysis, Incident Investigation, Leadership, etc. Level 3 is an individual mentorship relationship with a Chartered HF Specialist (1-2 years) to develop a reflective portfolio of HFE practice.  On completion of Level 3, the individual will be ready to apply for ‘TechCIEHF’, CIEHF membership as Technical Specialist (Healthcare).

We are keen to share our experiences and learn from international colleagues about how they are tackling this education and training challenge.


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